Laurence Briffa
Office Manager, English proficiency
Good interpersonal skills
Communication - Coordination
Management, HR support
Driving License
Valbonne (06560) France
Available soon
Available
Flexible, I was able to adapt quickly to various positions and responsibilities, in cutting-edge sectors: from Team Assistant (80 people) in France, to Customer Service Team Leader for pharmaceutical and medical companies in Ireland. Within your organisation, I ensure the support of your multidisciplinary and international teams, and the administrative link with your customers and suppliers. My interpersonal skills make it possible to federate the teams and contribute to the achievement of the company's objectives. I’d like to develop these skills within a rapidly evolving structure.
Contact me to talk about it.
Contact me to talk about it.
Teams & Projects Assistant
Thales DMS
November 2022
to January 2023
Sophia
- Support employees in organising their travels
- Ensure the logistical organisation of various events
- Organise meetings and manage meeting rooms & showrooms
- Welcome and assist newcomers; and return of tools, closing of IT accounts
- Control the correct assignment of the hours worked by the teams
- Ensure orders for supplies, access and computer equipment
- Manage budgets and help creating dashboards
- Develop reports or notes according to the teams requests
- Be proactive in sharing information between departments
Customer Service Representative, EMEA
MANE & Fils
July 2022
to September 2022
Temporary Work
Bar/Loup
- As part of the Mane product sales process: note, process and track orders on a daily basis for a set of internal branches and key account customers assigned; and as such, to ensure that they are satisfied.
Customer Care & Administrative Assistant
DEIF
June 2022
Temporary Work
Sophia Antipolis
- Check and update employee expenses reports on SAP Concur vs Excel tracking
- Manage office furniture needs & office supplies: appointments and request for supplier quotes
- Find training organisations and ask them for specific training quotes, according to employees needs
- Clarify training requests via the current OPCO, and register employees requesting training
- Answer incoming calls and distribute them to right correspondents internally
- Translate from English into French, matrix of invoices to be transferred to ERP, at the headquarters in Denmark
Customer relationship Officer, France and Export
IFF
July 2021
to April 2022
Temporary Replacement
Le Cannet
- Be with the sales Representative, the contact for all customer requests
- Enter customer orders, send order acknowledgement and confirm shipment dates
- Set up goods planning in connection with Production, so that deliveries are made on time, with right quantities and proper packaging
- Manage sample requests in the inter-group digital tool
- Be the Quality Correspondent: the privileged contact between customer needs (Technical Sheets, SDS, Certificates, etc.), and the Quality & Regulatory Services, in order to refine requests and best respond to customers
- Manage the planning of weekly teleworking days, for the Customer Service Team (7 pers.) and inform internal services
Bilingual Teams Research Assistant
Inria
October 2017
to September 2019
Sophia Antipolis
- Assistance of 2 international research teams (50 persons, 20 nationalities)
- HR monitoring
- Budgetary, financial and contractual supports
- Internal communication and external relationships
- Event project management
Animation & Communication Officer
Telecom Valley
June 2016
to December 2016
Temporary Replacement
Sophia Antipolis
France
- ANIMATION for members: supports to commissions, events organisation
- Identifying and implementing cross-members projects, and via the ecosystem
- Promoting the Association: developing prospects & partners
- Networking of members and digital actors
- COMMUNICATION: Community management, updating website, writing newsletters
Personal Assistant of Satellite Operations & General Services Directors and Teams
Thales Alenia Space
April 2014
to January 2017
Temporary Work
Cannes
France
- 01/2017: Legal VP's Assistant and his Teams: contract management and export control
- 2015-2016: Personal Assistant to the Control & Operation Satellite Manager and his Teams, in the Telecom Branch (80 persons)
- Coordination & organisation of a 3 days seminar, to federate the best customers: 120 persons worldwide
- Logistics support during LEOP (Launch and Early Orbit Phase)
- Suppliers orders & invoices processing, litigation management
- Organisation of agendas, meetings, missions
- 2014: General Services Manager's Personal Assistant and his Team (20 pers)
- Monitoring expenses of persons engaged in the company daily commuting plan
- English translation of business review, for the Site Director
Sustainable Mobility Manager
Green Code Agency
October 2011
to December 2013
Freelancer
Sophia Antipolis
France
- EXPERTISE: pre-study on the installation of electric charging stations, for a municipality of Alpes-Maritimes
- Speaker at the international conference on sustainable mobility: "Ladies in Mobility", at EVER exhibition in Monaco, 03/2013
- ANIMATION and EVENT: creation of sustainable mobility days: round table, consultation and awareness workshop; carpool lunch; "Cycle to work days"; eco driving ; road safety ; with the local Mobility Authorities
- Co-organisation of the "Green Code 2012 Forum", on sustainable mobility (130 targeted visitors), at Ademe Sophia Antipolis
- Awareness-raising actions, federation and networking of public and private actors, to reduce the use of the vehicle with one person on board, on commuting
- COMMUNICATION: media design; online survey, photo report, press relations
- DIGITAL: Community management of sustainable mobility on social networks, and administration management of blogs/website; online survey management
Eco-Mobility Project Manager
Amadeus
May 2008
to September 2011
Consultant
Sophia Antipolis
France
- Educate employees in implementing alternatives to "one person driving in a car", by improving traffic flow on commuting, in favor of public transportation, carpool, (electric) bicycle, walking to work and telecommuting
- Survey analysis, presentation of results and writing summaries
- Organisation and animation of workshops in English, on the various themes of alternative modes of transportation to the private car
- Coordination with the engineering office in charge of the project, and the "Sophia Club Entreprises"
- Manage a team of 20 internal coordinators
- Participation in the development of solutions catalog to implement
- Monitoring the implementation of the first actions, through a dashboard
- Work on change management
Scientific Programm Assistant, Congress area
European Society of Cardiology
August 2007
to April 2008
Temporary Work
Sophia Antipolis
France
- Coordination of special sessions (3, 000 visitors), responsible for the team of 20 hostesses, in Vienna - Austria
- Scientific support: communication, correspondence with cardiologists and Steering Committee
- Creation of statistics, reports and online questionnaires, publications, relationships with medical publishers, selection of medical studies
- Part of the implementation of the scientific program, & medical brochures in French-English
Customers Sales & Management Supports
Thales Underwater Systems
June 2006
to June 2007
Temporary Work
Sophia Antipolis
France
- Customer service support, for export areas: coordination of technical and business directorates
- Interface between the head manager, sales forces, and group agencies: Thales UK & Australia
- Organisation of seminars with international entities
Personal & Projects Assistant
Plan Bleu: United Nations Environment Program / Mediterranean Action Plan
December 2005
to April 2006
Temporary Work
Sophia Antipolis
France
- Director agenda monitoring, travel organisation, redaction of activities annual reports
- Follow up of contracts for consultants in the Meds zone
- Coordination for creation of brochures: design, layout, text revision
- Interface with experts for seminars in France and abroad
- Bilingual Translation (English-French) of documents (tender specifications, ...)
Sales Support Analyst & Marketing Support
Allergan
May 2005
to December 2005
Temporary Replacement
Sophia Antipolis
France
- Coordination of the distributors Management for Botox product, in Eastern Europe, Africa, Middle East, areas
- Analysis of export sales, and marketing support (forecasts on spreadsheets and graphs)
- Inventory management in relation with the finance departement, budget plannification and distributors abroad
- Implementation and coordination of promotional activities, organisation of national and international congresses
Bilingual Administrative & Sales Support, on Export Dept.
Integra Neuro Science
June 2003
to November 2004
Full-time
Sophia Antipolis
France
- Follow up of French customer accounts: neurosurgeons and dermatological ones
- Sales coordination with export distributors in Spain, UK, Ireland, Mexico, Argentina & Brazil
- Bilingual interface with Sales Representatives and intercompany agencies, in UK & USA
Team Leader for the French Surgical Dept.
Advanced Medical Optics
January 2000
to March 2003
Full-time
Dublin
Ireland
- Management of a 3 up to 5 sales representatives team: recruitment, training, motivation, communication
- Management of key accounts (hospitals, clinics), litigation management, decision making in emergency
- Bilingual coordination (French-English) between the various departments: Sales Administration, Marketing, Human Resources, Logistics, Finances (France & Ireland)
- Coordination with ophthalmologists customers and distributors
- SAP skills: testing and application
Tele-sales Representative
Allergan
July 1997
to December 1999
Full-time
Dublin
Ireland
- Orders processing, sales promotion, invoicing, after-sales service
- Customer support for opticians, pharmaceutical wholesalers, doctors
- Bilingual coordination (French-English) between various departments: Administration and Sales Force, Marketing, Human Resources, Logistics, Finance (France and Ireland)
Personal development
Team Leading Skills for front line managers
Irish Management Institute, Dublin
January 2000
to February 2000
Technical team management and recruitment, at the Irish Management Institute
Skills
Know-how
- Project Coordination
- Internal and external communication
- Interface between different actors
- Good organisational skills
- Managers and Teams support
Soft Skills
- Good interpersonal skills
- Ability to federate
- Sense of initiative
- Team spirit
Computing skills
- MS Office, Outlook, Oracle, SAP
- Canva, Concur, SharePoint, Teams, Trello, WordPress, Zoom
Languages
- French mother tongue
- English proficiency
Award
- 2010 price, as the best contributor for the "Sustainable Mobility" community on ECOBIZ website, of the Chamber of Commerce and Industrie, Nice Côte d'Azur
References available upon request
- Advanced Medical Optics, Allergan, Amadeus, Société Européenne de Cardiologie, Thales Alenia Space
- Development council of local authorities in Sophia Antipolis, transportation domain
- President of Travisa: Live & Work in Sophia Antipolis
- Cooking, photographing, travelling
- Cardio-training, mountain biking
- Blog management on sustainable mobility