Flexible, I have been able to adapt quickly to various positions and responsibilities, in France and abroad. In charge of customer relationship, English proficiency, I take care of the follow-up of files, from the receipt of the order to the place of delivery; ensuring reception on good conditions. My interpersonal skills and my sense of communication are essential assets for successfully building customer loyalty, and maintaining good professional relationships with salespeople, as well as my colleagues at headquarters. Contact me, to talk about it.
Be with the sales Representative, the contact for all customer requests
Enter customer orders, send order acknowledgement and confirm shipment dates
Set up goods planning in connection with Production, so that deliveries are made on time, with right quantities and proper packaging
Manage sample requests in the inter-group digital tool
Be the Quality Correspondent: the privileged contact between customer needs (Technical Sheets, SDS, Certificates, etc.), and the Quality & Regulatory Services, in order to refine requests and best respond to customers
Manage the planning of weekly teleworking days, for the Customer Service Team (7 pers.) and inform internal services
International Flavors et Fragrances IFF: international company that bought the French family business René Laurent: specialised in the manufacture of flavorings based on natural products, for the food industry.