Flexible, I have been able to adapt quickly to various positions and responsibilities, in France and abroad. In charge of customer relationship, English proficiency, I take care of the follow-up of files, from the receipt of the order to the place of delivery; ensuring reception on good conditions. My interpersonal skills and my sense of communication are essential assets for successfully building customer loyalty, and maintaining good professional relationships with salespeople, as well as my colleagues at headquarters. Contact me, to talk about it.
As part of the Mane product sales process: note, process and track orders on a daily basis for a set of internal branches and key account customers assigned; and as such, to ensure that they are satisfied.
Be with the sales Representative, the contact for all customer requests
Enter customer orders, send order acknowledgement and confirm shipment dates
Set up goods planning in connection with Production, so that deliveries are made on time, with right quantities and proper packaging
Manage sample requests in the inter-group digital tool
Be the Quality Correspondent: the privileged contact between customer needs (Technical Sheets, SDS, Certificates, etc.), and the Quality & Regulatory Services, in order to refine requests and best respond to customers
Manage the planning of weekly teleworking days, for the Customer Service Team (7 pers.) and inform internal services
EXPERTISE: pre-study on the installation of electric charging stations, for a municipality of Alpes-Maritimes
Speaker at the international conference on sustainable mobility: "Ladies in Mobility", at EVER exhibition in Monaco, 03/2013
ANIMATION and EVENT: creation of sustainable mobility days: round table, consultation and awareness workshop; carpool lunch; "Cycle to work days"; eco driving ; road safety ; with the local Mobility Authorities
Co-organisation of the "Green Code 2012 Forum", on sustainable mobility (130 targeted visitors), at Ademe Sophia Antipolis
Awareness-raising actions, federation and networking of public and private actors, to reduce the use of the vehicle with one person on board, on commuting
COMMUNICATION: media design; online survey, photo report, press relations
DIGITAL: Community management of sustainable mobility on social networks, and administration management of blogs/website; online survey management
Educate employees in implementing alternatives to "one person driving in a car", by improving traffic flow on commuting, in favor of public transportation, carpool, (electric) bicycle, walking to work and telecommuting
Survey analysis, presentation of results and writing summaries
Organisation and animation of workshops in English, on the various themes of alternative modes of transportation to the private car
Coordination with the engineering office in charge of the project, and the "Sophia Club Entreprises"
Manage a team of 20 internal coordinators
Participation in the development of solutions catalog to implement
Monitoring the implementation of the first actions, through a dashboard