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Laurence Briffa

Laurence Briffa

Customer service Officer

Good interpersonal skills
Communication - Coordination
Pragmatism
Driving License
Valbonne (06560) France
Unemployed Available
Flexible, I have been able to adapt quickly to various positions and responsibilities, in France and abroad. In charge of customer relationship, English proficiency, I take care of the follow-up of files, from the receipt of the order to the place of delivery; ensuring reception on good conditions. My interpersonal skills and my sense of communication are essential assets for successfully building customer loyalty, and maintaining good professional relationships with salespeople, as well as my colleagues at headquarters. Contact me, to talk about it.
  • Assistance of 2 international research teams (50 persons, 20 nationalities)
  • HR monitoring
  • Budgetary, financial and contractual supports
  • Internal communication and external relationships
  • Event project management
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  • Management team Assistant & Sustainable mobility Advisor
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  • ANIMATION for members: supports to commissions, events organisation
  • Identifying and implementing cross-members projects, and via the ecosystem
  • Promoting the Association: developing prospects & partners
  • Networking of members and digital actors
  • COMMUNICATION: community management, updating website, writing newsletters
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  • 01/2017: Legal VP's Assistant and his Teams: contract management and export control
  • 2015-2016: Personal Assistant to the Control & Operation Satellite Manager and his Teams, in the Telecom Branch (80 persons)
  • Coordination & organisation of a 3 days seminar, to federate the best customers: 120 persons worldwide
  • Logistics support during LEOP (Launch and Early Orbit Phase)
  • Suppliers orders & invoices processing, litigation management
  • Organisation of agendas, meetings, missions
  • 2014: General Services Manager's Personal Assistant and his Team (20 pers)
  • Monitoring expenses of persons engaged in the company daily commuting plan (General Services)
  • English translation of business review, for the Site Director
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  • EXPERTISE: pre-study on the installation of electric charging stations, for a municipality of Alpes-Maritimes
  • Speaker at the international conference on sustainable mobility: "Ladies in Mobility" - EVER exhibition in Monaco, 03/2013
    http://www.greencode.fr/wp-content/uploads/2013/02/communique-de-presse-conference-ladies-in-mobility-ever-monaco-2013.pdf
  • ANIMATION and EVENT: creation of sustainable mobility days: round table, consultation and awareness workshop; carpool lunch; "Cycle to work days"; eco driving ; road safety ; with the local Mobility Authorities
  • Co-organisation of the "Green Code 2012 Forum", on sustainable mobility (130 targeted visitors), at Ademe Sophia Antipolis
  • Awareness-raising actions, federation and networking of public and private actors, to reduce the use of the vehicle with one person on board, on commuting
  • COMMUNICATION: media design; online survey, photo report, press relations
  • DIGITAL: Community management of sustainable mobility on social networks, and administration management of blogs/website; online survey management
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  • Educate employees in implementing alternatives to "one person driving in a car", by improving traffic flow on commuting, in favor of public transportation, carpool, (electric) bicycle, walking to work and telecommuting
  • Survey analysis, presentation of results and writing summaries
  • Organisation and animation of workshops in English, on the various themes of alternative modes of transportation to the private car
  • Coordination with the engineering office in charge of the project, and the "Sophia Club Entreprises"
  • Manage a team of 20 internal coordinators
  • Participation in the development of solutions catalog to implement
  • Monitoring the implementation of the first actions, through a dashboard
  • Work on change management
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  • Coordination of special sessions (3, 000 visitors), responsible for the team of 20 hostesses, in Vienna - Austria
  • Scientific support: communication, correspondence with cardiologists and Steering Committee
  • Creation of statistics, reports and online questionnaires, publications, relationships with medical publishers, selection of medical studies
  • Part of the implementation of the scientific program, & medical brochures in French-English
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  • Customer service support, for export areas: coordination of technical and business directorates
  • Interface between the head manager, sales forces, and group agencies: Thales UK & Australia
  • Organisation of seminars with international entities
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  • Director agenda monitoring, travel organisation, redaction of activities annual reports
  • Follow up of contracts for consultants in the Meds zone
  • Coordination for creation of brochures: design, layout, text revision
  • Interface with experts for seminars in France and abroad
  • Bilingual Translation (English-French) of documents (tender specifications, ...)
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  • Coordination of the distributors Management for Botox product, in Eastern Europe, Africa, Middle East, areas
  • Analysis of export sales, and marketing support (forecasts on spreadsheets and graphs)
  • Inventory management in relation with the finance departement, budget plannification and distributors abroad
  • Implementation and coordination of promotional activities, organisation of national and international congresses
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  • Follow up of French customer accounts: neurosurgeons and dermatological ones
  • Sales coordination with export distributors in Spain, UK, Ireland, Mexico, Argentina & Brazil
  • Bilingual interface with Sales Representatives and intercompany agencies, in UK & USA
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  • Management of a 3 up to 5 sales representatives team: recruitment, training, motivation, communication
  • Management of key accounts (hospitals, clinics), litigation management, decision making in emergency
  • Bilingual coordination (French-English) between the various departments: Sales Administration, Marketing, Human Resources, Logistics, Finances (France & Ireland)
  • Coordination with ophthalmologists customers and distributors
  • SAP skills: testing and application
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  • Orders processing, sales promotion, invoicing, after-sales service
  • Customer support for opticians, pharmaceutical wholesalers, doctors
  • Bilingual coordination (French-English) between various departments: Administration and Sales Force, Marketing, Human Resources, Logistics, Finance (France and Ireland)
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Daily transportation management plan

Ademe, Marseille

2009
Mobility management

Communication & Leadership

Dale Carnegie Institute, Sophia Antipolis

January 2005 to March 2005
Personal development

Team Leading Skills for front line managers

IMI, Dublin

January 2000 to February 2000
Technical team management and recruitment, at the Irish Management Institute
Skills

Know-how

  • Good organisation skills
  • Interface between different actors
  • Supports for Management & Teams
  • Customer satisfaction

Soft Skills

  • Good interpersonal skills
  • Dynamism
  • Sense of initiative
  • Responsiveness
  • Team spirit

Computing skills

  • MS Office, SAP
  • Canva, SharePoint, Teams, Trello, WordPress, Zoom
  • Outlook, Zimbra

Award

  • 2010 price, as the best contributor for the "Sustainable Mobility" community on ECOBIZ website, of the Chamber of Commerce and Industrie, Nice Côte d'Azur

References available upon request

  • Advanced Medical Optics, Allergan, Amadeus, Société Européenne de Cardiologie, Thales Alenia Space
  • Development council of local autorities in Sophia Antipolis, in transportation area
  • President of Travisa: Live & Work in Sophia Antipolis
  • JCI Antibes Sophia Antipolis
  • Cooking, photographing, travelling
  • Alpine skiing, cardio-training, mountain biking
  • Blog management on sustainable mobility